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Access to all courses is available for 12 months from the date a student is registered. Volume discounts are available for purchases of 100 or more course registrations (using any combination of courses).
Click on item below to order. |
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B-102-12 |
Sales Training and Development Subscription - One Year Membership (bundled courses) |
The Sales Training Subscription gives every salesperson the potential to leap to higher sales plateaus. How? By learning a comprehensive set of basic skills and knowledge - the grounding they need to sell successfully and consistently. Subscription includes 12 months access to the following courses:
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$159 |
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C-100 |
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. |
$37 |
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C-103 |
Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients. |
$37 |
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C-104 |
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win. |
$37 |
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C-106 |
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one. |
$37 |
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C-107 |
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. |
$37 |
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C-109 |
In this course you will learn the skills to: define your territory, understand your customer base, prioritize your clients and prospects. You will learn four-step method for managing your territory. You will also learn how to protect that territory. |
$37 |
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C-110 |
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says “no thanks” and how to overcome objections when closing. |
$37 |
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C-112 |
In this course we examine the sales negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win. |
$37 |
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C-113 |
In this course, you will learn how to leverage your past success and use a system to identify, classify, and approach high level people and new opportunities. We will also offer you tips on creating internal advocates from existing clients. We’ll practice how to qualify an opportunity and how to plan ahead to get the most out of each client meeting. |
$37 |
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C-116 |
Introduction to Sales - Sales Professionals Make the Difference |
Smart organizations invest in developing their salespeople’s skills to gain and then keep the “competitive edge.” This introductory course is intended to set the stage so you can sharpen your selling skills to become even more effective. Customer Focused Selling is not training for the sake of training. |
$37 |
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S-112 |
Create successful sales strategies and increase client receptivity and sales results. Quickly identify prospect's comfort zone in the sales process and determine the best ways to open the call, make the presentation, negotiate, close the sale and maintain positive client relationships. Used in conjunction with the DiSC Profile. |
$10 |
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S-122 |
Effective selling often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
$37 |
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S-126 |
Reinforcing Your Understanding Of Behavioral Styles for Sales |
Effective selling often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
$20 |
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B-202-12 |
Customer Service Training and Development Subscription - One Year Membership (bundled courses) |
Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with your company. Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every team member who interacts with your customers is the winning formula for the new century. Subscription includes 12 months access to the following courses:
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$159 |
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C-100 |
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. |
$37 |
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C-101 |
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers. |
$37 |
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C-104 |
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win. |
$37 |
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C-105 |
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one. |
$37 |
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C-107 |
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. |
$37 |
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S-113 |
Increase customer satisfaction and service by identifying your customers' primary DiSC® Dimensions of Behavior and their preferred approach to communication and problem-solving. |
$10 |
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S-116 |
Customer communication is a critical key to success whether the challenge is collections, fundraising, hellp desk, telemarketing, or telephone sales. Use DiSC® Talk! to help telephone professionals identify a person’s DiSC behavioral style while speaking with them on the phone. Then use the information to communicate more effectively, increase customer satisfaction, gain commitment, and learn the best way to follow up. Used in conjunction with the DiSC Profile. |
$10 |
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S-121 |
Customer Service relationships often depend on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
$37 |
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S-125 |
Reinforcing Your Understanding Of Behavioral Styles for Customer Service |
Customer Service relationships often depend on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
$20 |
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B-302-12 |
Leadership Training and Development Subscription - One Year Membership (bundled courses) |
Despite the massive shifts in today's business landscape, one key success factor remains constant: leadership. Unlocking the leadership potential of your employees will drive your company to leadership in its industry. Subscription includes 12 months access to the following courses:
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$159 |
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C-102 |
This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance. |
$37 |
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C-108 |
The purpose of this course is to make the interviewing process easier, more effective, and to provide you with the tools you need to ask the right questions to better discover if your candidate is the right person for the job. |
$37 |
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C-111 |
Coaching | In this course we will identify and practice five (5) keys to your coaching success and offer several important coaching tips. Through exercises and case studies you will learn practical coaching skills and when to use them. |
$37 |
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C-114 |
The responsibilities of a sales manager or supervisor are varied. One responsibility far too critical to delay or not focus on consistently is your responsibility to coach people on your sales team. In this course you will identify and practice five (5) keys to your sales coaching success. Through exercises and case studies you will learn practical sales coaching skills and when as well as how to apply them. |
$37 |
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C-115 |
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. You’ll review the strategies behind some common negotiation tactics and learn to recognize the pitfalls that you can avoid. You’ll practice an effective negotiation process that will help you and the other party get to a win/win. |
$37 |
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| QL-101 | Workplace Harassment Prevention | Now, more than ever, managers and employees need to be aware of what is and is not acceptable and legal behavior in the workplace. This program addresses not just sexual harassment but other forms of workplace harassment and discrimination that may leave the organization open to litigation if not addressed. This course is appropriate for managers and employees at all levels throughout the organization. | |||
S-114 |
DiSCŪ Management Action Planner - Set of 10 |
Become a better manager with this action-oriented planning tool that bridges DiSC® and situational leadership theory. Develop management strategies to meet diverse needs. |
$72 |
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S-119 |
Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Managers shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
$37 |
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S-124 |
Reinforcing Your Understanding Of Behavioral Styles for Managers |
Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Managers shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
$20 |
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S-123 |
Good teamwork often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
$37 |
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S-127 |
Reinforcing Your Understanding Of Behavioral Styles for Teams |
Good teamwork often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
$20 |
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S-110 |
In this course you will learn to understand your own behavioral style and how to use this knowledge to enhance your communication skills and increase your productivity. |
$37 |
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S-111 |
In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity. |
$20 | |||
