Diversity Training


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E-Learning Courses

These courses provide learning solutions for individual, team, and organizational performance. All may be used successfully for sessions on communications, conflict management, teamwork, mentoring, self-management, leading others, and coaching.  Learning modules can be purchased separately or as a course bundle.  Access to all courses available for 12 months from the date student is registered.

You may want to offer in-house instructor-led courses to augment the learning of these online courses. Our instructor-led facilitator kits include a leader’s guide, one participant workbook, and a CD-ROM with PowerPoint Slides and online course introduction animations.

Our online courses qualify for CEU and ANCC credit.

 

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Sales Training and Development Demos - Sales Training and Development gives every salesperson the potential to leap to higher sales plateaus. How? By learning a comprehensive set of basic skills and knowledge - the grounding they need to sell successfully, consistently.

Customer Service Training and Development Demos - Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight. Maximizing the positive influence each Representative can have is what CRKInteractive is all about.

Leadership Training and Development Demos - People respect leaders, and the inspiration they generate. Despite the massive shifts in today's business landscape, one key success factor remains constant: leadership. Unlocking the leadership potential of your employees will drive your company to leadership in its industry.

Team Training and Development Demos - Good teamwork often depends on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Team Training and Development shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with team members.

Personal Training and Development Demos - Successful personal relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Personal Training and Development shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

CEU & ANCC Contact Hour Credit - FAQs

 

CRKInteractive Online Courseware products are CEU (Continuing Education Unit) accredited. Additionally, all Behavioral Style and Leadership related courses are now ANCC Contact Hour (American Nurses Credential Center) accredited. This accreditation is part of our continuing commitment to creating the highest value learning experiences available.

* Corexcel is our accreditation partner responsible for certifying our courseware for CEU and ANCC Contact Hour credit. Corexcel is a continuing education provider whose mission is to introduce programs that enhance the effectiveness of professionals and companies. CRKInteractive and Corexcel have partnered to co-provide these programs for CEUs & Contact Hours. Corexcel is an Authorized CEU Sponsor of the International Association for Continuing Education and Training and is accredited as a provider of continuing education in nursing by the American Nurses Credentialing Center's Commission on Accreditation. 

What are CEUs?
In 1970 a national task force of volunteers met to establish a form of credit for continuing education different from the semester system used in higher education.  That credit was named the "Continuing Education Unit" and has come to be known as the "CEU". A CEU is defined as:
"Ten contact hours of participation in an organized continuing education experience under responsible sponsorship, direction, and qualified instruction."CRKI and Corexcel have partnered to co-provide this program for CEUs. Corexcel is an Authorized CEU Sponsor of the International Association for Continuing Education and Training (IACET).  See the chart below for number of CEU credits available for each course.

What states in the U.S. accept CEUs to satisfy mandatory continuing education requirements?
Many states, and countries, accept CEUs to satisfy mandatory continuing education requirements. Check with your local licensing board to verify their policies.

What are Contact Hours?
"Contact Hours" is the term used by the American Nurses Credential Center’s Commission on Accreditation (ANCC) to define a unit of nursing continuing education in nursing. A contact hour is defined as: 
"Fifty minutes of an organized learning activity, which is either a didactic or clinical experience."   CRKI and Corexcel have partnered to co-provide this program for Contact Hours. Corexcel is accredited as a provider of continuing education in nursing by the American Nurses Credential Center’s Commission on Accreditation (ANCC).  See the chart below for number of contact hours available for each course.

What states in the U.S. accept Corexcel’s ANCC Contact hours to satisfy mandatory nursing continuing education requirements?
Corexcel programs are good for nursing credit in all states but Iowa. Iowa nurses must contact their board to find out if the courses meet their continuing education requirements.
X-Ray and Radiology Technologists that are licensed through the ARRT can receive Category A CE credit for Corexcel programs. The ARRT recognizes the contact hours given through the American Nurses Credentialing Center (ANCC). In order for you to get credit for ARRT Category A credit the topic must be relevant to radiology. You should also check with you individual licensing board to make sure they accept ANCC contact hours. Some states such as Florida have additional requirements and will only accept ANCC credit approved through them or from a provider that has been approved through them. ACRP members can take nursing credit courses and apply them to their ACRP recertification.

CEU CREDITS & CONTACT HOURS

Course Skill Area CEUs Contact Hrs.
Understanding Behavioral Styles for Sales Sales 0.3 3.6
Reinforcing Your Understanding Of Behavioral Styles for Sales Sales 0.1 1.2
Establishing Credibility and Trust for Sales Sales 0.2 N/A
Customer Focused Sales Interviews Sales 0.2 N/A
Questions Are The Answer for Sales Sales 0.1 N/A
Overcoming All Objections Sales 0.1 N/A
Territory and Account Management Sales 0.2 N/A
Understanding Behavioral Styles for Customer Service Customer Service 0.3 3.6
Reinforcing Your Understanding Of Behavioral Styles for Customer Service Customer Service 0.1 1.2
Handling Customer Complaints Customer Service 0.1 N/A
Establishing Credibility and Trust for Customer Service Customer Service 0.2 N/A
Questions Are The Answer for Customer Service Customer Service 0.1 N/A
Understanding Behavioral Styles for Managers Leadership 0.3 3.6
Managing Performance Discussions Leadership 0.3 3.6
Behavioral Interviewing Leadership 0.2 2.4
Reinforcing Your Understanding Of Behavioral Styles for Managers Leadership 0.1 1.2
Understanding Behavioral Styles for Teams Teams 0.3 3.6
Reinforcing Your Understanding Of Behavioral Styles for Teams Teams 0.1 1.2
Understanding Behavioral Styles Personal 0.3 3.6
Reinforcing Your Understanding of Behavioral Styles Personal 0.1 1.2
 



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