• Invitation to teleclass
• Sample Work Expectations Profile
• Sample Work Expectations Group Report
• Teleconference Recording

w Explore key work expectations.

w Discover which expectations are most important to you.

w Learn how to effectively communicate your expectations to others.

w Learn how to initiate steps to meet your expectations.

w Learn how to improve your outlook and enhance your attitude toward work.

w Take the first steps toward increased job satisfaction and improved performance.

10 WORK EXPECTATIONS

Structure:  Want clear instructions regarding what to do, how to do it & what resources are available

Diversity:  Want actions in support of a variety of differences in history, perspective & opinion

Recognition: Want to be noticed, appreciated and rewarded for your efforts

Autonomy:  Want to affect environment through free expression of ideas, viewpoints & skills

Environment: Want to be physically & socially comfortable in your work setting

Expression: Want your work to reflect your identity and make use of your creativity

Teamwork: Want co-workers to cooperate & share knowledge & skills to meet mutual goals

Stability: Want to know that your job and work environment will remain unchanged

Balance: Want others to understand and support your need to achieve personal & professional goals

Career Growth: Want opportunities for career advancement and skill development

Compensation:  This is not part of the profile because it is one that virtually everyone thinks is important. Compensation includes salary and benefits.

If we could wave a magic wand, what kind of challenges or conflicts would disappear?
©Shared with permission w Jean McLaughlin & Associates w 1544 York Street, Suite 100, Denver, CO 80206 w 303-393-8088

FOCUS – REFLECT - ACT

FOCUS:  Identify highest expectations. 

REFLECT:  Met or unmet?  Spoken or unspoken expectations? (use Expectations Workspace tool)

Communicate Expectations

1.      Based on what you’ve learned today, what strategies will you use to communicate your work expectations with your supervisor?

2.      List several specific tactics by which you could comfortably share information about your work expectations with your manager. For example:

·        Engage in a casual conversation.

·        Schedule a one-on-one meeting.

·        Discuss expectations prior to or during a performance review, coaching session, or project meeting.

·        Review work expectations on a regularly scheduled basis throughout the year.

3.      List what you believe is your biggest challenge in sharing information about your work expectations with your supervisor.

4.      List tactics or approaches to meet this challenge.

Initiate Expectations

1.      Based on what you’ve learned today, what strategies or steps will you use to meet your work expectations?

2.      List the benefits of taking each step.

3.      List the risks of taking each step.

4.      List the challenges that may occur with each step.

5.      List methods for handling each challenge.

Adjust Expectations

1.      Based on what you’ve learned today, are there work expectations you might want to adjust? Which ones? Why?

2.      List the benefits of each adjustment.

3.      List the risks of taking each adjustment.

4.      List the challenges that may occur with each adjustment.

5.      List methods of overcoming each challenge. 

• DO remember that body posture (such as leaning forward) and eye contact shows interest.
• DO listen for feelings, attitudes, perceptions, and values, as well as for facts.
• DO use encouraging words (such as “Uh huh,” “Yes,” or “I see”) and head nods.
• DO use inviting, open-ended questions.
• DO try to read the “nonverbals” the speaker presents – inflections, gestures, posture, eye contact, facial expression, etc.
• DO restate or rephrase what is said to show real listening and understanding.
• DO check to clarify what was said.
• DO sum up at appropriate times what was said.  

• DON’T let your expectations (hearing what you want to hear) determine or influence your listening behavior.
• DON’T talk at the other person.
• DON’T get distracted by the speaker’s style, mannerisms, clothing, voice quality, voice pace, etc.
• DON’T rush the conversation.
• DON’T fake attention.
• DON’T allow frequent interruptions during your conversation.
• DON’T frame your response to what is being said while the other person is still speaking.
• DON’T assume everything was understood without confirming understanding.
• DON’T ignore silent indicators that the other party has more on his or her mind.

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KEY POINTS

• Whether spoken or unspoken, work expectations have a powerful impact on our thoughts, feelings, and behaviors, and shape our attitudes.
  
• Our attitudes at work influence our performance, commitment, and job satisfaction.
  
• The Work Expectation profile (visit http://discassessments.net/WEProfile.html) is a tool that helps employees and employers identify, communicate, and manage key work expectations.  The profile provides insights into the nature of the workforce that can benefit employees, managers, and the entire organization by improving employee outlook and attitude, increasing job satisfaction, and enhancing performance.

Kathy Paauw · Paauwerfully Organized · www.orgcoach.net · Kathy@orgcoach.net