Service Essentials™ is a comprehensive customer service training system now available and distributed by Inscape Publishing. The training system incorporates the DiSC® Classic and supporting tools, as well as the Work Expectations Profile.

Product No: S-151 - $995
Category: Facilitator Kit

Managers set the stage for customer service excellence. Help your managers create an energizing environment for staff members with Service EssentialsTM for Managers. This comprehensive, two-day program enables managers to build an infrastructure that supports excellent service. Four half-day training modules include:

• inspiring people
• managing feedback and communication
• measuring service
• recognizing excellence

Research shows that just talking about expectations enhances people's job statisfaction and success. And helping employees become more satisfied and successful goes a long way toward building a positive environment that fosters customer service excellence.

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