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The Service Essentials™ for Everyone Participant's Manual is a step-by-step guide for the learners. Customizable to your client, the manual includes exercises, reference material, self-tests, practice exercises, case studies, and action plans. Each participant of the training will need a Participant's Manual to experience the learning process. |
Product No: S-160 - $89
Category: Participant's Manual
Re-energize staff with the required skills for excellent customer service. Six-modules comprised of essential practices for everyone will provide your client's staff with the skills and awareness necessary to delight internal and external customers. Training curriculum is available in one or two day formats.
Incorporating the DiSC® Personal Profile Instrument, Service Essentials™ for Everyone helps service providers learn to build strong customer relationships by understanding their own behavior style and adapting to the style needs of their customers while teaching the fundamental skills required to give excellent customer service.
Topics include:
- Attitude of excellent service
- Identifying customer needs
- Thoughtful body language and words
- Uncompromising service at every contact point
- Resolving conflict
- Exceeding customer expectations
This dynamic skill-building program uses DiSC® Dimensions of Behavior as a basis for excellence in internal and external customer service. Throughout the six essential practices for great service, participants apply the DiSC® model to identify and meet their customers' needs.
Service Essentials™ for Everyone Participant Materials includes a Participant's Manual and an Essential Practices Card. The DiSC® Classic profile and DiSC® Customer Service Action Planner are a necessary component of the training and must be purchased separately
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Associated Products:
Service Essentials™ for Everyone Trainers Kit | 
